Frequently asked questions

Everything you need to know about our product and how it works.

What is SimplePay?

SimplePay is a secure and convenient online payment platform. It enables shoppers to make purchases while earning 10% store credit.

How do I create a SimplePay account?

Visit our website and click on "Sign Up." Follow the instructions to provide your information and set up your account. Once your account is created, you can start making payments at merchants that accept SimplePay.

What payment methods are accepted on SimplePay?

SimplePay accepts payments through bank transfers, similar to Venmo. This approach helps merchants avoid high credit card fees and allows shoppers to earn rewards.

Is SimplePay safe to use?

Absolutely. We prioritize your security and privacy, implementing advanced encryption technology with industry leaders like Stripe and Plaid to protect your information. Our secure servers and stringent security measures ensure transaction safety and privacy.

How can I contact SimplePay customer support?

For assistance, reach out to our customer support team via email at support@realsimplelabs.com or use the contact information on our website's "Contact Us" section. We're here to help with any queries or concerns.

Can I use SimplePay for international transactions?

No, SimplePay currently does not support international transactions.

How quickly are payments processed with SimplePay?

Payments are processed within 1 to 5 business days. During this time, we verify the payment details and ensure secure processing. After successful payment acceptance, your product will be shipped promptly.

How can I use my store credits?

Once you have store credits, you can use them by using SimplePay again as a checkout method. Your credits will be listed and can be applied for a discount. Please note, some merchants have a waiting period for the credits to become active and an expiration date. Specific terms are listed during the checkout process.

Frequently asked questions

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